PRIVACY POLICY
Our website address is: https://ivc.health
Last updated: 03 October 2023
INDEX
1. Introduction……………………………………………………………………………………………….2
2. Use of the website……………………………………………………………………………………..3
3. What types of personal information do we process?……………………………………4
4. Children’s privacy……………………………………………………………………………………….5
5. How do we use your personal information?…………………………………………………5
6. Sharing of your personal information…………………………………………………………..6
7. Your rights…………………………………………………………………………………………………7
8. Your choices………………………………………………………………………………………………7
9. Your objection to the use of your personal information…………………………………7
10. Correction of your personal information……………………………………………………..8
11. Your responsibility to protect your personal information……………………………..8
12. Use of cookies………………………………………………………………………………………….9
13. Links to other sites…………………………………………………………………………………..9
14. Amending this policy………………………………………………………………………………..9
15. Contact information of our information officer…………………………………………..9
1. Introduction
1.1 IVC Health (Pty) Ltd with registration number 2014/148595/07 welcomes you to our website and appreciates your interest in our products. IVC Health (Pty) Ltd respects your right to privacy and has created this privacy statement to inform you of our Privacy Policy and practices and the choices you can make about how your information is collected online and how that information is used. This Privacy Policy demonstrates our firm commitment to data security, with the protection of your privacy as our primary concern. The IVC Health (Pty) Ltd website can be visited without visitors having to identify themselves or reveal their personal information. By accessing or using the IVC Health (Pty) Ltd website, you agree to our Legal Terms as outlined in our Terms and Conditions document.
1.2 We recognize the importance of protecting your privacy and processing your information lawfully in accordance with the rules prescribed in terms of the Protection of Personal Information Act 4 of 2013, as amended (POPI).
1.3 The following discloses our information gathering and dissemination practices for the https://ivc.health domain.
1.4 Links to non–IVC Health (Pty) Ltd websites:
1.4.1 The IVC Health (Pty) Ltd website provides links to third-party (external) websites for your convenience and information. IVC Health (Pty) Ltd does not control those sites or their privacy practices and cannot be held responsible for such websites’ privacy practices or content.
1.4.2 We encourage you to review the privacy policy of any company before submitting your personal information because the personal data you choose to give to unrelated third parties is not covered by the IVC Health (Pty) Ltd Privacy Statement.
1.5 By continuing to use this website:
You agree that we may collect, collate, process, and/or store your personal information for the purpose of:
1.5.1 providing you with access to the website and its contents;
1.5.2 to respond to inquiries about our products;
1.5.3 email you updates;
1.5.4 invite you to events.
1.6 By continuing to use this website and supplying your personal information you do so:
1.6.1 voluntarily acknowledging that you know and understand the contents and terms and conditions of this policy.
1.6.2 give IVC Health (Pty) Ltd your informed expression of will, consenting to the processing of your personal information.
2. Use of the website
2.1 The material and other information provided on this website is for educational, communication, and informational purposes only and are not intended to replace or constitute medical advice or treatment.
2.2 All the information appearing on this website is provided “as is” without any representation or warranty whatsoever, whether express or implied, and IVC Health (Pty) Ltd and its direct and indirect subsidiaries (IVC Health Group) renounces any liability to the user in this regard.
2.3 IVC Health (Pty) Ltd makes no representations or warranties regarding the accuracy, functionality, or fitness for purpose in connection with this website and renounces all liability in this regard.
2.4 IVC Health (Pty) Ltd does not warrant that the website is error-free.
2.5 IVC Health (Pty) Ltd is not responsible for any content posted by any user of this service. Any opinion expressed by a user does not necessarily represent the opinion of IVC Health (Pty) Ltd and the user is solely responsible for their respective content posted and viewed on the website.
2.6 No use of or reliance on, any materials included in this website shall be deemed to give rise to a physician–patient relationship. No material included in this website shall be deemed to represent the only or the best method or procedure with respect to a matter discussed on this service; rather, any such material shall be acknowledged as the approach or opinion of the discussant and not IVC Health (Pty) Ltd.
2.7 The user assumes all risks of using the materials included in this website.
2.8 From time to time this website may include links to other third-party websites, these links are not intended to signify that IVC Health (Pty) Ltd endorses or otherwise has any responsibility for the content of the linked website.
2.9 The website contains copyright and other intellectual property including logos and other graphic and multimedia works belonging to IVC Health (Pty) Ltd, the IVC Health Group, or third parties. Nothing on this website should be construed as granting any license or right to use any logo or trademark without the BIC Solutions Group’s express prior written consent of the owner or the BIC Solutions Group.
2.10 The use of this website and any disputes arising out of this website is subject to the laws of South Africa. Any dispute arising out of the use or publication of this website is subject to the exclusive jurisdiction of the courts of South Africa.
2.11 This website is made available for public viewing on the basis that the IVC Health Group is excluded to the extent lawfully permitted of all liability whatsoever for any loss or damage however so arising out of the use of this website or reliance upon the content of this website.
3. What types of personal information do we process?
This Privacy Policy covers personal information, non-personal data collection, and aggregate reporting.
3.1 Personal information
Personal information is information that is associated with your name or personal identity. The IVC Health (Pty) Ltd website contains several registration, subscription, and transaction forms, as well as online surveys and competitions, which might require users to provide their contact information (e.g., name and e-mail address) and demographic information (e.g., postal code, age, or income level).
The personal information you provide on these pages may include name, surname, physical address, postal address, phone numbers, e-mail address, user IDs and passwords, contact preferences, educational and employment background, and general information.
3.2 Use of personal information
The personal information gathered from the above-mentioned forms will be used by IVC Health (Pty) Ltd to send you information about new product launches, exclusive offers, industry, and company-related news, or contact you when necessary. Users may ‘opt out’ of receiving future communication of this nature.
IVC Health (Pty) Ltd uses personal information to better understand our visitors’ needs and interests. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with IVC Health (Pty) Ltd and in conformity with the provisions of the Electronic Communications and Transactions Act 25/2002. We take the trust you place in us very seriously and will therefore not disclose your personal information to others.
3.3 Non-personal information
Non-personal information is gathered automatically when you visit our website and is stored for use in our system. Non-identifiable information includes all data relating to usage and service operations that are not associated with a specific personal identity. IVC Health (Pty) Ltd collects and analyses non-personal information to evaluate how visitors use the IVC Health (Pty) Ltd website.
3.4 Use of non-personal information
The non-personal data we collect is used for aggregate reporting and may include the pages visited on the IVC Health (Pty) Ltd website, unique URLs visited within www.bicsolutions.co.za, browser type, and IP address. We use your IP address to help diagnose problems with our server, administer our website, and gather broad demographic information. Most non-personal data is collected via cookies or other technologies for data analysis and personalization services.
4. Children’s privacy
IVC Health (Pty) Ltd is committed to protecting the privacy rights of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. IVC Health (Pty) Ltd does not knowingly collect information from children under the age of 13 and does not target its website to children under 13.
5. How do we use your personal information?
5.1 IVC Health (Pty) Ltd uses your personal information to provide you with services and to help us understand your needs and interests better. Specifically, we use your information to communicate with you, to provide service and information, to update you on services, information, promotions, competitions, launches, product information and to personalize promotional offers.
5.2 Occasionally we may also use your information to contact you for market research regarding IVC Health (Pty) Ltd products or services.
5.3 Personal data collected online may also be combined with information you provide IVC Health (Pty) Ltd through other sources such as dealer registration, call centers, or public events such as trade shows or seminars.
5.4 Non-personal data is aggregated for reporting about the usability, performance, and effectiveness of the IVC Health (Pty) Ltd website and is used to improve the user experience, usability, and site content.
6. Sharing of your personal information
6.1 IVC Health (Pty) Ltd will not sell, rent, or lease your personal information to others. IVC Health (Pty) Ltd shares customer information across IVC Health (Pty) Ltd business entities and companies working on our behalf, but only as described above in “How do we use your personal information”.
6.2 IVC Health (Pty) Ltd contracts third-party service providers and suppliers to deliver complete products, services, and customer solutions. Suppliers and service providers are required to keep the information received on behalf of IVC Health (Pty) Ltd confidential and may not use it for any purpose other than to conduct the services they are performing for IVC Health (Pty) Ltd. These service providers may change, or we may contract additional service providers to better accommodate our customers. IVC Health (Pty) Ltd will not share personal information with any other third parties without your permission unless required by law enforcement action, subpoena, or local law.
6.3 We will only share your personal information for purposes of providing services to you or any other legitimate business purpose relating to our business activities, including but not limited to, the protection of our or your rights, complaints, marketing, or carrying out or enforcing any agreement between us.
6.4 Where required for our business operations, we may share your personal information with our service providers. We only share information with service providers after obtaining an undertaking that your information will be processed lawfully.
6.5 Where the law requires us to do so, we may also share your personal information with third-party service providers, agents, contractors, employees, law enforcement agencies, or business affiliates. We will only share your personal information in these instances where it is necessary for us to do so and only to the extent that your personal information is needed for such third parties to perform their services or obligations.
7. Your rights
You have the right to:
7.1 know who is collecting and processing your personal information.
7.2 be notified if your personal information has been accessed or acquired by an unauthorized person.
7.3 request, where necessary, the correction, destruction, or deletion of your personal information (subject to legislative limitations).
7.4 object, on reasonable grounds, to the processing of your personal information.
7.5 object to the processing of your personal information at any time for purposes of direct marketing.
7.6 not to be subject, under certain circumstances, to a decision that is based solely on the basis of the automated processing of your personal information intended to create a profile.
8. Your choices
IVC Health (Pty) Ltd gives you the choice of receiving a variety of information that complements our products. You can subscribe to or unsubscribe from receiving certain product-specific information and general IVC Health (Pty) Ltd marketing communications. IVC Health (Pty) Ltdcommunications may include new product information, exclusive offers, or an invitation to participate in market research.
9. Your objection to the use of your personal information
POPI provides that you may object, at any time, to the processing of personal information by IVC Health (Pty) Ltd, on reasonable grounds. Should you elect to object to the processing of your personal information, please complete the prescribed objection form which may be obtained from the website of the Information Regulator.
10. Correction of your personal information
10.1 You may request us to correct or delete your personal information on grounds that it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully; or destroy or delete a record of personal information that we no longer are authorized to retain in terms of POPI alternatively any other relevant legislation.
10.2 If you wish to request a correction or deletion of personal information or the destruction or deletion of a record of personal information you must submit the prescribed request for correct or deletion form which may obtained from the website of the Information Regulator.
11. Your responsibility to protect your personal information
11.1 You are responsible for your handling, sharing, re-sharing, and/or distribution of your Personal Information. We will have no responsibility or liability for any consequences that may result from your disclosure of your Personal Information. Moreover, if you forward Personal Information electronically to another person on or off the Site or Services, we are not responsible for any harm or other consequences from third-party use or re-sharing of your information. We recommend sharing Personal Information only with individuals and other third parties that you know and trust.
11.2 In addition, we urge you to take precautionary measures to maintain the integrity of your data. Please be responsible for making sure no one can see or has access to your personal accounts and log-in username and password information. If you use a public computer, such as the library a university, or a shared device, always remember to log out of the Site or Services.
11.3 If you use our Site or Services through your employer’s computer network or through an internet café, library, or other potentially non-secure internet connection, such use is at your own risk. It is your responsibility to check beforehand with the company’s privacy and security policy with respect to Internet use.
11.4 We cannot guarantee the identity of any other non-employee person with whom you may interact in the course of using the Site or Services, or the authenticity of any information that others may provide.
12. Use of cookies
12.1 Cookies are pieces of information a website transfers to a user’s hard drive for record-keeping purposes. Information from cookies and similar technologies may be used to collect information about your activities, which allows us to collect standard internet visitor usage information. The use of cookies and similar technologies is an industry standard.
12.2 We will only use your personal information for the purposes for which it was collected. In addition, where necessary your information may be retained for legal or research purposes.
13. Links to other sites
When you are using the website, you could be directed to other sites that are beyond our control. These other websites may send their own cookies to collect your data or solicit personal information. We do not control the privacy policies of those third-party websites.
14. Amending this policy
If there are updates to the terms of IVC Health (Pty) Ltd Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, IVC Health (Pty) Ltd will notify affected customers by e-mail or through a notice on our website.
15. Contact information of our information officer
For any queries or requests regarding this Privacy Policy, please contact our Information Officer whose contact details are as follows:
Information Officer: Willem Burger
Telephone No: +27 (0) 12 001 0020
Email: willie.burger@ivc.health
Website: https://ivc.health
Physical address: 50 Betty Avenue, Riviera, Pretoria, 0184
A URL (Uniform Resource Locator) is the global address of documents and other resources on the World Wide Web. For example, https://ivc.health is the URL for IVC Health (Pty) Ltd’s home page.
An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses for users to communicate on the Internet, browse, and shop.
A “cookie” is a small data file transferred by a website to your computer’s hard drive. IVC Health (Pty) Ltd sends cookies when you surf our site, request, personalize information, or register for certain services. The cookies used on our site do not give us access to your personal information. We use the cookies to identify your computer. Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept certain cookies by adjusting the preferences in your browser. If you turn off cookies, some features of our site may not be available to you, and some web pages may not display properly.
